Zoom transcripts default to Arabic for some users
Incident Report for Tactiq
Resolved
Extension version 3.1.1372 was just released, and all users should update automatically within hours.

It is possible to force the update manually, too: https://help.tactiq.io/en/articles/5337954-how-to-manually-update-the-extension-to-the-latest-version
Posted Feb 02, 2024 - 10:48 UTC
Update
There is a small subset of users still experiencing the issue, and a new release has been sent for review.
Posted Feb 02, 2024 - 01:50 UTC
Update
Most users have been updated, and the problem should be resolved. We will continue monitoring the situation.
Posted Feb 01, 2024 - 23:24 UTC
Monitoring
Extension version 3.1.1369 was just released, and all users should update automatically within hours.

It is possible to force the update manually, too: https://help.tactiq.io/en/articles/5337954-how-to-manually-update-the-extension-to-the-latest-version

We will continue monitoring the situation.
Posted Feb 01, 2024 - 12:01 UTC
Update
We have submitted a new release to the Chrome Web Store and to the Microsoft Add-Ons. We will update this page when their reviews have been completed.
Posted Feb 01, 2024 - 09:59 UTC
Identified
The root cause has been identified, and we're implementing a fix.
Posted Jan 31, 2024 - 23:54 UTC
Investigating
We are urgently investigating an issue where, for some users, Zoom transcripts start in Arabic. The workaround for the moment is to go to Zoom's live captions settings after Tactiq has started transcribing and to change the language there.
Posted Jan 31, 2024 - 21:34 UTC
This incident affected: Transcription (Tactiq Transcription for Zoom).