MS Teams: Transcription is not starting for some meetings

Incident Report for Tactiq

Resolved

This incident has been resolved.

Posted Mar 03, 2023 - 22:05 UTC

Monitoring

The latest fix has been published in Chrome Web Store. The version is 3.1.792. Most browsers will automatically update within a few hours, but, if you want to speed it up, please refer to https://help.tactiq.io/en/articles/5337954-how-to-manually-update-the-extension-to-the-latest-version

Posted Feb 28, 2023 - 08:04 UTC

Update

We're still waiting for the review from Chrome and Edge.

Posted Feb 27, 2023 - 22:51 UTC

Update

We believe we have identified the source of the issue and have submitted a fix (version 3.1.792) to Chrome Web Store and Edge Add-ons.

We will update this page once the review has passed and the updates are published.

Posted Feb 27, 2023 - 01:53 UTC

Investigating

We are aware of an issue affecting a number of users in their meetings in Microsoft Teams. It manifests as an error message "Cannot start closed captions" after joining the meeting. Consequently, no transcript is being captured.

We're looking for both a workaround and a long-term fix at the moment.

Posted Feb 26, 2023 - 22:44 UTC

This incident affected: Transcription (Tactiq Transcription for Microsoft Teams).