Transcription is not starting for some meetings in Microsoft Teams

Incident Report for Tactiq

Resolved

This incident has been resolved.

Posted Feb 21, 2023 - 07:31 UTC

Monitoring

The fix has been approved andpublished in Chrome Web Store. The version is 3.1.774. Most browsers will automatically update within a few hours, but, if you want to speed it up, please refer to https://help.tactiq.io/en/articles/5337954-how-to-manually-update-the-extension-to-the-latest-version

We will continue to monitor the situation.

Posted Feb 19, 2023 - 08:47 UTC

Update

We have the fix and are now waiting for the release review from Chrome Web Store and Edge Add-ons.

Posted Feb 16, 2023 - 22:10 UTC

Identified

We are aware of an issue affecting a small number of users in some of their meetings in Microsoft Teams. The issue manifests as Tactiq starting but not showing any transcript being captured in the widget and not producing a transcript at the end of the meeting. This is caused by a change in Microsoft Teams that is slowly being rolled out.

We are currently working on a fix.

Sorry for the inconvenience!

Posted Feb 10, 2023 - 06:58 UTC

This incident affected: Transcription (Tactiq Transcription for Microsoft Teams).